Saturday, February 26, 2011

Email, Reservations & Confirmations

We changed our reservation confirmation system last year, or rather brought it into the 21st century.... Please note:

1) All confirmations of any reservations will be done via email when possible.

2) Beginning in the 2011 season, a confirmation reminder of your previously scheduled reservation(s) for the current season will be sent to you via email approximately two months prior to your reservations. If you don't have an email address I will either call you or send it via US mail.

3) Any questions that I may have about making a reservation, etc., will either be done on the phone or email.

4) If you are a new customer to the Park, having never had a reservation here, plan on calling me directly to discuss your request (vs. requesting a reservation via email.)

5) Whether you are previous customer, or new to us, if there is a group of people/friends requesting multiple sites for any dates, each customer will have to contact me to make a reservation. The only exception I make to this rule is if the group is an organized RV group and a trailboss/wagonmaster is requesting the reservations.

Keep an eye out on your email account.... I just might be knocking on its' door anyday now. As always, we look forward to seeing you this year!

Monday, February 14, 2011

Keep Us Updated on Your Changes

I'm working on reservations for the 2011 season right now and I think it is a good time to remind all of our customers to keep us updated on vehicle changes that might affect your reservation with us. For example if you change any of the following:

1) The type of RV you have, i.e., New motorhome, trailer, 5th wheel, truck and camper.
2) The length of your RV! I've had a few customer show up for their scheduled reservation in larger/longer RV's than the previous year, but their new RV doesn't fit into their site. This is a very distressing situation we need to avoid.
3) Any new, different, additional watercraft that we are not aware of since the previous year (or at all.) Almost 75% of our customers own watercraft and we need to plan ahead 100% of the time to accommodate for needed dock space and buoys. However, even with that, our policy is "first come, first serve" if the # of scheduled arrivals of watercraft exceeds the space available. So if you don't tell us about your new watercraft(s), your request goes to the bottom of the list. (Watercraft = any type of boat or seadoo type craft.)
4) Additional tow trailers such as ATV trailers. Throughout the summer, additional parking space is limited and we do plan ahead for your arrival and parking available.
5) Visitors that you have invited that are bringing their own watercraft. All visitors must check in at the office for dock space assignment. All reserved guest requests are accommodated before any visitor requests.

Time has changed what our customers can afford to bring on their vacation. However, the size of our Park has not changed. With a little pre-planning together, we can still make any changes work to the best of our ability. But that only starts when you pick up the phone and call us.